Can I return goods without a receipt?
No, to return your item and get a refund, you'll need to provide an invoice to prove the item was purchased with us.
Online purchases
If your purchase was made online, please follow these instructions to obtain a copy of your receipt:
- Log into your Hitoo Account. Don't have one? Create an account now, with the same email address you've used to checkout as a guest on our site before and you'll see all your previous purchase history.
- Once logged in, you'll see your Purchase History. Select the order you require a receipt/tax invoice for
- Hit on the printer icon on the top right-hand side of the screen to print or save a copy that you can bring in-store.