You can use the search button at the top of Hitoo.com.au to look for items.

Describe what you're looking for in the search bar to start your search.For example: 'party dress,' or 'white denim shorts.' Please use multiple descriptive terms to narrow down the results. For example, using 'little black dress' as a search term will generally produce more curated results compared to using just 'dress.'

Search results are ordered by how relevant the items are to your search. You can use the 'Sort by' option to reorder your search results based on your preference.

When you shop on Hitoo, you're shopping directly from shops. If you have any questions about an item, please feel free to message the seller directly.

Rest assured that you can shop confidently with Hitoo's return and refund policy and Hitoo Purchase Protection Program.

Almost all items you bought on Hitoo are eligible for return and refund within 90 days if you are not satisfied with them, with just a few exceptions:

- Clothing items that are worn, washed, damaged, with tags, packaging, or hygiene sticker removed or in an incomplete set

- Items that are labeled as non-returnable

- Free gifts

In addition, under the Hitoo Purchase Protection Program, we offer full refunds for any item(s) that do not arrive, arrive damaged or are not as described. 

Once you click checkout and complete your payment, congratulations! You've just made a purchase on Hitoo. We will send you an email confirming the items in your order. You can also view your order information by going to 'Your orders' on your account page from Hitoo.com.au.

Free delivery on purchases over AUD 100. For more information on shipping, please visit our Shipping Information page.

The product will be shipped within 48 hours of purchase within working days, and the delivery time is about 2-15 working days. Due to some unexpected problems, delivery delays happen from time to time. Thank you for your patience and valuable time.

We sometimes do partial shipping to help you receive certain items from your order faster. While most items can be processed within 1-3 days, some items may have longer processing time for various reasons including, for example, being in different warehouses.

Your order may also be divided into two or more packages if the total combined weight exceeds the weight limits of couriers.

If your order is divided into multiple packages, you will be able to see the estimated delivery times and individual tracking numbers for each package in separate tabs on your order's tracking page. Just go to "Your orders" on Temu.com and click "Track" button next to the order you want to check.

If your order has not yet been packed, you can follow the steps below to update your shipping address:
1. Go to "Your orders" in Temu.com.au,
2. Click on your order to view your order details,
3. Next to your address, click on "Edit" to change address,
4. If the change is successful, you will receive a prompt that says "your address has been updated" and the order details will show the latest address.

If your order has already been packed, we unfortunately will not be able to update your shipping address. If your package has not yet been delivered, you may contact the carrier directly to see if it would be possible to update your shipping address.

Unfortunately, we do not offer exchanges at the moment, but you can place a new order and initiate a return of the existing order.Almost all items are eligible for returns and refunds within 90 days from the purchase date.The few exceptions are for:

- Clothing items that are worn, washed, damaged, with tags, packaging, or hygiene stickers removed, or in incomplete set

- Items that are labelled as non-returnable

- Free gifts

If you received the wrong item in your order and are missing an item, please go to your Hitoo account on Hitoo.com.au to request a refund.

1. Go to 'Your orders'

2. Click 'Return/Refund' for the relevant order

3. Confirm that you have received the package, and select the reason for your return as 'Wrong item was sent'. You may also upload photos and/or comments to further explain.

4. Confirm the return information, and click 'Next'.

5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Hitoo credit balance or credit to your original payment method. Make your selection and click 'Submit'.

6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.

7. Print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest USPS or UPS location and you're done!

After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details page.

Almost all items are eligible for returns and refunds within 90 days from the purchase date. The few exceptions are for:

- Clothing items that are worn, washed, damaged, with tags, packaging, or hygiene stickers removed, or in incomplete set

- Items that are labelled as non-returnable

- Free gifts


After you submit your return request, you will need to return your package within 14 days. You may not return any items after the 90-day window expires.

If your items are eligible for a return, you may follow the steps below to start your return process:

1. Sign into your account.

2. Find the relevant order under 'Your orders' and click 'Return/Refund'.

3. Confirm that you have received the package, and select the item(s) you would like to return and the reason for the return. If applicable, you may also upload photos and/or comments to further explain.

4. Confirm the return information, and click 'Next'.

5. If there is no need to return your item, then your final step is simply to select your refund method. You may choose to receive your refund as a Temu credit balance or credit to your original payment method. Make your selection and click 'Submit'.

6. If you need to return your item(s), you will have the option to choose your return method. Select your return and refund methods. Then, click 'Submit'.

7. Print and tape your return label to the outside of your return package. The first return for EVERY order is free. Mail out your package at the nearest USPS or UPS location and you're done!

If you would like to request return and refund of additional items before shipping out the return package, please follow the instructions on the return details page and choose to use the same return label. Then you can ship back the additional items together and avoid return shipping fees.

After you apply for your return, you will need to return your package within 14 days. You can reference the status of your refund or rebuy any items from your order on your order details page.

You may see if an item is in stock by going to the product details page. From there, you can see which sizes/colors are available and, if inventory is running low, you may also see an alert that tells you exactly how many items are left.

For any specific questions about an item or its availability, you can also message the shop directly from the Temu.com.au by clicking on the shop's name from the product details page. 

Please follow these steps to change your password:
1. Sign in to Temu.com.au and go to your account page.
2. Go to 'Settings' > 'Account security'.
3. Find 'Password' and click 'Edit' to change your password.
4. Enter your 'Old password' and 'New password' (Minimum 6 characters required).
5. Click 'Submit' and you're done.

Please follow these steps to change your address:
1. Sign in to Temu.com.au and go to your account page
2. Go to 'Addresses'
3. From here, you can change your address by clicking "Edit" next to the address you want to change.
4. Update your address details and then click "Save".

If desired, you can also change your default address, delete addresses, or add a new address from this screen as well.

On Hitoo.com.au,
1. Go to your accounts tab by clicking your user avatar in the top right corner
2. Choose 'Your payment methods' in the lefthand menu
3. Click '+ Add a new card' to add a new payment method, or click 'Edit' or 'Remove' to update any existing payment methods attached to your account.

Please follow these instructions to update your notification settings:
1. Log into your Temu.com.au.
2. Click on the user avatar and go to 'Settings'.
3. Select 'Notifications' to view your notification settings for order updates, chat messages, promotions, and recommendations.
4. Click 'Edit' to adjust your email/push/SMS alerts for each category.

To make your account more secure, we recommend that you create a password that is easy to remember but hard for someone else to guess. To help you create a secure password, we outlined password best practices:

Do use
- At least eight characters, but the longer the better
- A mix of lowercase and uppercase letters, numbers, and symbols

Don't use
- Your username
- A previous password or password used on another site
- Consecutive keyboard combinations such as 'qwerty' or 'asdfg'
- A complete dictionary word or obvious combinations of dictionary words
- Slang terms, common misspellings, or words spelled backward
- Names such as your company name or names of spouses, kids, other relatives, or pets
- Personal information such as your age or birth date

If you see a pending charge on your statement after your payment failed or the order was canceled, it's because there is an authorization hold on your account that is in the process of being reversed. You will NOT be charged for an order that had the payment fail or that has been canceled.

Authorization holds are automatically removed when the payment fails or the order is canceled. However, it will still take some time, usually between 3-6 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.


What is an authorization hold?

When you use a credit card to pay for a transaction, your issuing bank places a hold on your account while it checks and sees if you have enough funds to pay for the transaction.

We work with most major payment providers to keep your payment information secure and safe.

Here are a few of the payment methods we accept:
-Major credit/debit cards, including Visa, Mastercard, American Express
-Apple Pay
-Google Pay
-PayPal

You may visit our Hitoo.com.au homepage for more information.

Yes. After you checkout, the total amount that you see is exactly what you will pay for your order-no added fees!

Your credit card may be declined due to one of the following reasons:
· Your card info might be incorrect. Please confirm your card number, expiration date, billing address, and security code to ensure that the transaction can be processed.
· Card issuer bank declined your payment. Please call your bank for additional assistance.

If your financial details are confirmed and you think your card may be declined due to technical error, please try to checkout on another browser or try another payment method to complete your order. We accept most major credit cards (Visa, MasterCard, American Express), Paypal, Apple Pay, Google Pay.

For full payment details, please check our website Hitoo.com.au.

It is possible that the order may have been accidentally submitted twice. However, please be assured that every Temu order can only be charged once.

The first transaction may actually be a pending bank authorization for the amount of your order but will not be fully charged. Please confirm if the charges you see are listed as pending. If so, only one of the charges should get confirmed and appear on your statement while the other will automatically get dismissed. Depending on your financial institution, it may take a few days for the transaction to be processed.

You may need to wait for the two charges to be processed or contact your bank for more information. In the case that the two charges are both confirmed, please reach out to us again for help at help@hitoo.com.au.

PayPal uses various security measures to protect its users. Because of this, PayPal may occasionally prohibit a buyer from submitting payment to a seller through PayPal. For more help, you can contact PayPal's customer service team directly or you can try to complete your payment using an alternative payment method.

A chargeback is the dispute of a charge made to a financial institution. Financial institutions include banks, credit card companies, and PayPal, and usually pertain to the original payment method.
Following the dispute, the card company or PayPal informs Hitoo of the chargeback and may also request more information, such as transaction information, proof of delivery, and proof of refund. Hitoo must respond with this requested information within a specified timeframe.

Below are the most common types of chargebacks:
1. Fraud - This is when the credit card owner reports they did not make or authorize a transaction. This may happen when a credit card number is used without permission.
2. Non-Delivery - This is when a buyer successfully makes a purchase but doesn't receive the item(s) purchased.
3. Not as Described - In this case, a purchase is made but the buyer receives an item(s) that is either different from what was listed on Hitoo or from what the buyer thought they were purchasing.
4. Return - A buyer can request a chargeback if they're not satisfied with the item(s) purchased and received. This could be for a variety of reasons, including damage.

Who do I contact for information about my chargeback?
Although Hitoo provides financial institutions with requested information, Hitoo does not make the final decision regarding chargebacks.
If a chargeback has been filed with a card company or PayPal, Hitoo cannot issue a refund for the transaction. This option is disabled to prevent a duplicate credit, leaving the refund to the discretion of the card provider or PayPal. Additionally, if a refund is issued, Hitoo can't provide you with an estimated timeframe for when you'll receive the funds.
We recommend contacting your card provider or PayPal directly for information about the chargeback.

Once you place an order with your card or Paypal, you may see a pending authorization on your debit or credit card account in the amount of the estimated order total. While authorization holds are not actual charges, they allow your bank to reserve funds so the order can be processed. Authorization holds are temporary and usually only remain in effect until the payment is completed successfully.

If order does not go through successfully, we will not charge you. Your bank will remove this hold within 3 to 5 business days. If you need it removed right away, please contact your bank as we're unable to remove it for you.

Protect yourself from fraud on the internet by identifying and avoiding internet scams and phishing attempts.

When in doubt, ask the intended recipient for more information about the purpose and safety of the requested payment. Don't send the payment until you're comfortable with the transaction.

To avoid payment scams:
- Don't do business with a seller who directs you off the Hitoo website. A legitimate Hitoo seller transaction will never occur off the Hitoo website.
- Don't send money (by cash, wire transfer, Western Union, PayPal, MoneyGram, or other means) to a seller who claims that Hitoo will guarantee the transaction, refund your funds if you're not satisfied with the purchase, or hold your funds in escrow.
- Don't make a payment to claim lottery or prize winnings, or on a promise of receiving a large amount of money.
- Don't make a payment because you're guaranteed a credit card or loan.
- Don't respond to an internet or phone offer that you're not sure is honest.
- Don't make a payment to someone you don't know or whose identity you can't verify.
- Don't respond to emails that ask you to provide account information, such as your email address and password combination. Hitoo will never ask you for personal information.

When you place an order, our system will automatically apply the optimal coupon that helps you maximize your savings. Only one coupon can be applied per order.

Please ensure that your unused coupons are in your account for use by going to your Hitoo account page from the Temu.com.au. Select "Coupon codes" from the menu to view your unused, used, and expired coupons.

If you have a new coupon code that you would like to add to your account, enter it into the entry field on the "Unused" tab and click "Apply."

We have many themed activities, promos, and sales that can be automatically applied at checkout to help you maximize your savings. Please stay tuned.

There are a few reasons why your coupon code may not be working:
1. The code inputted may not be accurate.
2. The code may have already expired.
3. The minimum order requirements have not been met.
4. Another promo code is already in use which helps you better maximize your savings.

For more details about your coupons, you can go to your Hitoo account page from the Hitoo.com.au. Select "Coupon codes" from the menu to view your unused, used, and expired coupons.

Our Temu.com.au homepage are always updated with our latest promotions.

To be one of the first to know though, the best thing to do is to make sure your account preferences are set up to receive email and/or push notifications:
1. Log into your Hitoo account
2. Click on the user avatar at the bottom of the screen
3. Select "Settings" > "Contact Preferences"
4. Then, check both your "Push notification" and "Email subscription" settings to make sure you have notifications turned on and enabled for "Promotions."

Happy shopping!