Shipping Info

Delivery Methods:

Thank you for visiting and shopping at https://hitoo.com.au
Our goal is to provide you with the best fastest shipping options no matter where you live. Free shipping on purchases over $100. Products will be shipped within 48 hours of purchase within working days Monday to Friday.

We offer shipping Australia wide via Courier and Australia Post eParcel services. All orders are fully registered and tracked, someone must be available to receive the delivery at the provided shipping address. Deliveries are not typically eligible for Safe Drop or Authority to Leave.

If no one is available when delivery is attempted, your delivery will generally be made available for collection from your local courier depot or Post Office. Redelivery, redirection, or returned deliveries may not be available and may incur additional fees.

 

Order Dispatch:

We generally have fully paid, in-stock orders picked, processed, and waiting to be collected by the delivery partner in 1 business day. It can take an extra day for your order to be collected by the delivery partner and for your tracking to become active.

Items marked as At Supplier mean we do not currently have stock immediately available, but we should be able to get stock within 2-5 business days of ordering. Then the regular delivery time will apply.

For orders placed at the end of the week, on weekends, or public holidays (in VIC, NSW, and Nationally) we aim to dispatch on the next business day however may require an additional 1-2 business days.

Large orders or orders with large items may be split into multiple packages due to OH&S requirements. Although these are generally delivered together, due to logistical limitations we cannot guarantee that all articles will be delivered at the same time.

 

Shipping Options:

Our delivery time frames are provided as a guide for the delivery times we typically see, and we do not offer any guaranteed express same or next day delivery services. As shipping options and availability may vary, the freight calculator will only show available delivery methods.

Standard Shipping: 2 - 12 business days from dispatch

Express Shipping:  1 - 2 business days from dispatch

Deliveries to Perth & Darwin may take longer than the typical time frames provided above.

Deliveries to regional areas may require additional time for delivery, especially deliveries to regional NT & WA.

 

Tracking:

Once your order has been dispatched you will be sent an email with your tracking information.

You can also find your tracking details from the 'Order History' section of your account page after logging in. Simply click on the corresponding order in your order list and the courier information and tracking details will appear at the bottom of the Order Summary.

To track your order, enter the tracking number on the appropriate courier's website or call their customer support teams.

Australia Post eParcel
Phone: 13 76 78
Monday to Friday: 8am - 6pm

 

PO Boxes, Parcel Collect, & Parcel Lockers:

Orders for delivery to PO Boxes, Parcel Collect, & Parcel Lockers must use the Australia Post delivery service, our couriers can only deliver to physical addresses.

 

Business & Commercial Addresses:

Orders that are being delivered to a business or commercial site must include the business or site name and may be left with reception or internal mail delivery services.

 

Delayed or Missed Delivery:

If you think that something may be wrong with the delivery of your order, you can contact the courier service directly for assistance. They will generally be able to provide the most accurate and up to date information on the status of your delivery.

If you open an enquiry with a courier service about your delivery, please ensure that you tell the courier they can share the information in the enquiry with HiToo. This ensures that we can assist in following up with the enquiry and provide further escalation if necessary.

Our general sales support team are also available 6 days a week to assist you with any concerns or questions you may have.

Online Inquiries
Phone:
Monday to Friday: 9:30am - 6pm
Saturday: 10am - 3pm