How do I make a warranty claim?

 

To make a warranty claim for your product the first step is to get it assessed.

 

Option 1: Go direct to the product manufacturer.

It's often best to go directly to the manufacturer. This is because many manufacturers have dedicated support centers specifically for issues in relation to their products and may even provide in-home support and advanced troubleshooting. In many circumstances, the manufacturer may be able to provide a quicker assessment of, and remedy for, any issue with your product, even if the manufacturer’s warranty has expired.

You may therefore prefer to contact the manufacturer rather than Hitoo, although you are not obliged to do this and, if at any time you are not satisfied with the manufacturer’s remedy in relation to your legal rights, you can contact the store manager of your nearest Hitoo Online Store for assistance contact us on (Phone Number).

View manufacturers contact list. 

 

Option 2: Ship your faulty product back to us.

Ship your faulty products back to our warehouse, our friendly staff will assess the item and, where appropriate, provide a suitable remedy.

Things to know:

• Bring your receipt or tax invoice. If you purchased online: You can log in to download a copy of your tax invoice. We also accept a copy of your digital receipt if you got one at the time of purchase. How to find your tax invoice.
• Where the fault cannot be assessed on-site, we’ll need to send the product to the manufacturer for assessment before any remedy is considered.
• In some cases, we can organise a return courier consignment so you can send the product to the store. This service is free but may take a little longer. Once the item has been received and assessed we will be in touch with you to discuss your options. Submit a request to find out if this service is available for your product.